Even though we were well prepared, I didn’t think it was going to work. I didn’t actually think I would be able to refrain myself and actually participate in process consulting (I am very opinionated). But I did it, with the help of my amazing group, and we succeeded!
Saturday morning at 9am (Allen had to record the rest of the day) we had our feedback meeting. We followed Block’s checklist #7 and presented our findings. To my amazement, the meeting shifted into a discussion about ways Allen could increase his business and we were able to use our research, give opinions, and participate in Allen’s own discovery. I was especially excited to talk about the importance of a website for Google search reasons–having a site that links to the artists he’s recorded AND other sites helps to improve Viking’s search return rating. Joanne and I were discussing this in a matter-of-fact way and I think it helped to get the wheels turning.
Some things that were thrown around: having PJ and I help him with his website, applying for grants and making music a part of the art/First Friday community (the city is very interested in supporting artists in the “art district”), and continuing social media usage (he’s doing a great job and the results are slow but there). As the meeting was ending, PJ and Allen had a side conversation about grant applications and other projects they can work on together, which I thought was exactly what should be happening.
I’m glad the client is my friend so I can continue to observe him and the actions he will take in the future to make his business better.